{
  "meta": {
    "version": "1.0",
    "last_updated": "2026-04-18",
    "purpose": "Pre-built disruption-mode assets — activate at 1:00 PM without rewriting copy",
    "activation_time": "<15 minutes per adaptability spec"
  },
  "social_post": {
    "id": "disruption-social-01",
    "platform": "Instagram",
    "activation_flag": "EMERGENCY_ACTIVATION",
    "status_trigger": "emergency",
    "caption_en": "Vía network is operating at reduced capacity in [District]. Alternate routing is active — check via-wichita.turkeycode.ai for current bed availability. We update every 30 minutes. If you need shelter tonight, call 2-1-1. #VíaWichita #HousingNavigator #NoWrongDoor",
    "caption_es": "La red de Vía opera con capacidad reducida en [Distrito]. El enrutamiento alternativo está activo — consulta via-wichita.turkeycode.ai para disponibilidad de camas. Actualizamos cada 30 minutos. Si necesitas refugio esta noche, llama al 2-1-1. #VíaWichita",
    "visual_prompt": "Screenshot of the Vía live-status dashboard showing amber 'Network Strained' indicator — real interface, no staged imagery. Use the actual UI, not a mockup.",
    "cta": "Check current availability → via-wichita.turkeycode.ai",
    "anti_stigma_note": "No crisis imagery. No pity framing. Status update only — factual, calm, specific. The system is working even when strained.",
    "instructions": "Replace [District] with the affected area name before posting. Do not edit caption beyond the district name."
  },
  "landlord_reassurance": {
    "id": "landlord-reassurance-01",
    "activation_flag": "EMERGENCY_ACTIVATION",
    "status_trigger": "emergency",
    "subject_line": "Vía network update — your tenants are unaffected",
    "salutation": "Hi [Landlord Name],",
    "body": "You may have seen that the Vía network is operating at reduced capacity today in parts of Wichita. I want to give you a direct update on how this affects your current NEXTenant placement.\n\nYour tenant's coordinator remains assigned and reachable. Reduced network capacity means some new referrals are being rerouted — it does not affect ongoing tenancy support or coordinator availability for existing placements.\n\nIf anything changes for your specific unit or tenant, your assigned liaison will contact you directly before any public announcement.\n\nWhat you can expect:\n- Coordinator contact: unchanged\n- Monthly check-in: on schedule\n- Emergency line: still active at [LIAISON PHONE]\n\nNo action is needed on your part. If you have questions, reply to this message or call [LIAISON PHONE] directly.\n\n— [Liaison Name]\nNEXTenant Landlord Liaison, Vía Wichita",
    "closing_note": "Vía network disruption duration is typically under 4 hours. Status updates post to via-wichita.turkeycode.ai every 30 minutes.",
    "instructions": "Replace [Landlord Name], [LIAISON PHONE], and [Liaison Name] before sending. Send within 30 minutes of disruption activation."
  },
  "activation_checklist": {
    "id": "activation-checklist-01",
    "title": "Disruption-Mode Activation Checklist",
    "time_budget": "15 minutes",
    "steps": [
      {
        "step": 1,
        "time_minutes": 1,
        "action": "Confirm disruption trigger",
        "detail": "Verify the system-status API returns 'strained' or 'emergency'. Check via-wichita.turkeycode.ai — the amber alert banner should be live automatically.",
        "owner": "Communications lead"
      },
      {
        "step": 2,
        "time_minutes": 2,
        "action": "Post disruption social content",
        "detail": "Open /content/disruption-assets.json → social_post. Replace [District] with the affected area. Copy caption_en to Instagram. Do not edit any other copy.",
        "owner": "Social media coordinator"
      },
      {
        "step": 3,
        "time_minutes": 3,
        "action": "Send landlord reassurance notes",
        "detail": "Open /content/disruption-assets.json → landlord_reassurance. Replace [Landlord Name], [LIAISON PHONE], [Liaison Name]. Send to all active NEXTenant landlords via email. Use BCC.",
        "owner": "Landlord liaison"
      },
      {
        "step": 4,
        "time_minutes": 2,
        "action": "Notify partner organizations",
        "detail": "Send push notification through the coordinator portal: 'Vía network is operating at reduced capacity. Alternate routing active. Check portal for current availability. Updates every 30 min.'",
        "owner": "Operations lead"
      },
      {
        "step": 5,
        "time_minutes": 2,
        "action": "Confirm 2-1-1 routing is updated",
        "detail": "Call or message 2-1-1 Wichita to confirm they have current bed availability and alternate routing directions from Vía. Verify they reference via-wichita.turkeycode.ai.",
        "owner": "Communications lead"
      },
      {
        "step": 6,
        "time_minutes": 2,
        "action": "Log activation in coordinator portal",
        "detail": "Record: activation time, affected district/hub, estimated resolution, operators on duty. This log is required for the post-disruption report.",
        "owner": "Operations lead"
      },
      {
        "step": 7,
        "time_minutes": 1,
        "action": "30-minute update cadence",
        "detail": "Set a timer. Every 30 minutes: update the social post with current status. If resolved, post a resolution notice. Do not go silent during a disruption window.",
        "owner": "Social media coordinator"
      },
      {
        "step": 8,
        "time_minutes": 2,
        "action": "Manual reset when resolved",
        "detail": "Authorized operator manually resets system status to 'normal' in the Vía admin panel. Post resolution notice to all channels that received disruption communications. Log resolution time.",
        "owner": "Operations lead"
      }
    ],
    "total_steps": 8,
    "critical_rule": "Do not write ad-hoc copy during an active disruption. Use only the pre-approved templates in this file."
  }
}