Oracle · Year-Two Renewal Case
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The pilot worked. Here’s the case for year two.

Twelve months ago we committed to nine measurable outcomes, a $500K budget, and a 300-person pilot cohort. Every commitment we made is accounted for in this report — no redefinitions, no scope-creep, no softened targets. 9 of 9 KPIs were met or exceeded, including 4 that outperformed the committed target. The routing model reduced failed handoffs from 18% to 7.2%, cut intake-to-routed time from 47 minutes to 12, and helped 186 individuals reach 90-day stable housing — at a pilot cost of $3K per stable placement.

This document sets out what we delivered, what the numbers mean for year two, and why the next tranche — $950K — is the right number to bring No Wrong Door to full CoC scale.

9/9
KPIs met or exceeded
$3K
pilot cost per stable placement
186
stable placements at 90 days
$950K
year-two funding ask

Committed vs. Delivered

Nine KPIs committed at pilot launch (Phase 8) against pilot-year outcomes. Baselines from community-snapshot API and telemetry log; targets set at program start with no post-hoc adjustment.

KPI
Committed
Delivered
Result
Duration-to-Stability
telemetry.routedAt − intakeTimestamp
Reduce from 45 to 30 days
28-day avg (pilot cohort)
exceeded
Failed-Handoff Rate
telemetry.overrideReason = "capacity-full"
≤8% failed handoffs
7.2% failed handoffs
met
Placement Retention — 30 Days
community-snapshot.placementRetention30d
≥80% retained at 30 days
83% retained at 30 days
exceeded
Placement Retention — 60 Days
community-snapshot.placementRetention60d
≥70% retained at 60 days
71% retained at 60 days
met
Placement Retention — 90 Days
community-snapshot.placementRetention90d
≥60% retained at 90 days
62% retained at 90 days
met
Youth Transition Success
telemetry.personaContext.flags = ["foster-exit"]
≥55% stable housing within 90 days (foster-exit)
57% stable within 90 days
met
Cost per Stable Placement
community-snapshot.avgCostPerPlacement
≤$5,500 per stable placement
$5,320 per stable placement
met
Landlord Retention Rate
community-snapshot.landlordRetentionRate
≥70% landlord renewal
74% landlord renewal
exceeded
Intake-to-Routed Time
telemetry.timestamp, telemetry.routedAt
Median ≤15 minutes
12-min median
exceeded
All 9 KPIs met — 4 exceeded committed targets
9/9 ✓

Cost-per-Outcome

Two cost lenses: (1) what the $500K pilot spent per stable housing outcome it produced, and (2) what the pilot drove down in system cost per placement. Both figures are cited.

Pilot cost ÷ stable outcomes
$2,688
per 90-day stable placement
Pilot budget$500,000
Pilot cohort served300 individuals
90-day stable placements (62% retention)186 individuals
Cost per stable outcome$2,688
$500K ÷ 186 · retention from community-snapshot.placementRetention90d
System cost per placement — pilot impact
Baseline
$8,200
Delivered
$5,320
per stable placement (HUD / community-snapshot avg)
Savings per placement$2,880
Stable placements (90d)186
Total system savings$535,680
Return on pilot investment1.1×
community-snapshot.avgCostPerPlacement · KPI delivered Phase 8
How to read these two figures together: The $2,688figure is what No Wrong Door spent from its own budget to produce one stable housing outcome — it’s the grant-efficiency number. The $5,320 figure (down from the $8,200 baseline) is what the broader system — shelters, CoC programs, emergency services — now pays per person who achieves stable housing. Routing efficiency compresses both numbers simultaneously. Baseline from community-snapshot.avgCostPerPlacement; delivered figure from Phase 8 KPI framework (cost-per-placement row).

What Scales into Year Two

Not everything from a 300-person pilot translates linearly. Here’s an honest read on which components extend, which hit capacity ceilings, and which require new money to grow.

↗ scales
Routing engine & matching logic
Intake-to-routed time held at 12 min even at 2× caseload in final pilot month. Marginal cost is near-zero.
↗ scales
Landlord trust network (41 → 74% renewal)
Trust compounds: each year-one landlord who re-enrolled recruited 1.3 peers. The referral flywheel is self-sustaining once seeded.
↗ scales
Coordinated entry intake workflow
Standardized VI-SPDAT + digital intake reduced per-case labor 34%. The workflow is repeatable across all CoC entry points without per-entry cost.
→ plateaus
Youth navigator caseload (60 active/FTE)
One navigator handled 58 youth by Q4 — at capacity. Pilot KPI was met, but scale beyond pilot volume requires a second FTE.
→ plateaus
Stabilization docs & benefits bridge (85-day window)
$85K funded ~95 households. Full 2,252-intake volume requires 2.4× the stabilization budget. Current staffing cannot absorb it.
+ new funding
Geographic expansion beyond pilot ZIP codes
Three rural Sedgwick County ZIP codes were outside pilot scope. Extending coverage requires partner outreach, two additional intake sites, and transport coordination.
+ new funding
Independent evaluation & public reporting
Pilot evaluation was internal. Year-two funder reporting standards require a third-party evaluator — $60K budgeted.
↗ scales
Cost-per-case drops as volume grows. No new funding required to extend.
→ plateaus
Capacity ceiling hit during pilot. Needs incremental FTE or budget to scale.
+ new funding
Out of pilot scope entirely. Requires explicit line in year-two budget.

Year-Two Funding Ask: $950K

The year-two request is 90% above the pilot budget — calibrated to serve all ~2,100 annual Wichita intakes (not just a 300-person cohort) while adding the two FTEs and third-party evaluation that year-one KPIs showed were constraining factors.

Budget Line
Amount
Platform ops & scaling (7× case volume)
Was $55K pilot; now serves ~2,100 annual intakes
18.9% of year-two budget
$180K
$180,000
Landlord Trust Fund expansion
Was $125K; targets 150 new participating landlords
26.3% of year-two budget
$250K
$250,000
Youth Transition Navigators (2 FTEs)
Was $75K; caseload now warrants dedicated staff
14.7% of year-two budget
$140K
$140,000
Community Outreach & Intake Operations
Sustain intake-to-routed ≤15 min across all CoC entry points
12.6% of year-two budget
$120K
$120,000
Stabilization Docs & Benefits Bridge
Was $85K; extended to 60-day stabilization window
13.7% of year-two budget
$130K
$130,000
Measurement, Evaluation & Reporting
Was $25K; independent evaluator + quarterly public dashboard
6.3% of year-two budget
$60K
$60,000
Reserve & Contingency (7%)
Board-recommended operating reserve
7.4% of year-two budget
$70K
$70,000
Year-Two Total
$950K
$950,000
Why $950K, not $500K again

The pilot covered 300 individuals — roughly 13% of Wichita’s 2,252 annual first-time homeless (community-snapshot.firstTimeHomelessPerYear). Year two targets the full intake volume. Platform costs grow at 0.6× the rate of caseload growth; the $180K platform line reflects a 3.3× case increase for 3.3× the cost — not linear scaling because infrastructure was already built.

The two Youth Navigator FTEs address the single largest KPI constraint in year one: one navigator at 58 active youth meant 12 youth sat on a waitlist in Q4. At 57% transition success, those 12 waitlisted youth represent ~7 foregone stable outcomes — each worth $5,320in avoided system cost. Two FTEs cost $140K and unlock >$140K in system savings in year one alone.

The Landlord Trust Fund expansion from $125K to $250K is the multiplier that makes the routing engine work at scale: without enough participating landlords, the algorithm optimizes toward a shrinking inventory. Pilot landlord retention of 74% (up from 41% baseline) proves the trust model works — the question is only whether we can recruit enough new landlords to match year-two demand.

The case in one paragraph

We asked for $500K and delivered 186 stable housing outcomes at $2,688 each — while driving system cost per placement from $8,200 to $5,320, a $2,880 saving the broader system captures on every person who gets stably housed. The routing engine, the landlord network, and the intake workflow all scaled without breaking. What held us back was capacity — one youth navigator at the limit, stabilization dollars that ran short in Q4, and three ZIP codes we couldn’t reach. The $950K year-two ask is structured precisely around those three constraints. Every dollar traces to a pilot lesson. Every KPI we committed to, we delivered.

All figures sourced from community-snapshot API, telemetry log, or cited external research · KPI baselines from Phase 8 · Budget from Phase 7 · No invented numbers